![]() ![]() ![]() When choosing which remote works with which device, there are many factors to consider. ![]() If none of these steps have resolved the issue, I’d recommend connecting with Toshiba directly at (855) 527-2411, so they might provide additional assistance as needed.You might consider buying a new universal remote if you want to get rid of all the multiple remotes scattered around your house. Gently rolling the remote on a firm surface should get these buttons to un-stick. Another possibility is a button or buttons are stuck on your remote. Additionally, you’ll want to make sure your TV has the latest firmware updates installed, as this could be causing the issue as well. You’ll find some handy troubleshooting steps in this thread, but for the sake of time, I’ll provide the most common options we’ve found to resolve the issue.įor starters, I’d recommend power cycling the TV by unplugging it from the power source for a few minutes, then re-connecting to see if this has resolved the issue. The remote for my college TV could only turn the volume up, so any need to turn the volume down resulted in either walking over to the TV myself, or trying to convince my roommate he needed to get his steps in for the day, and the best way to do that was by turning the volume down on our TV, eight feet from our couch.Įnough about my college TV woes, let’s get to your TV remote! Perusing our forums, I found a thread of other customers who have run into a similar issue, which I’ve merged your post to. Having a remote that’s no longer functioning as expected can certainly be frustrating. If none of these suggestions help you, we’d recommend giving Toshiba a call at (855) 527-2411 for further troubleshooting assistance under the manufacturer’s warranty for all televisions that are exclusive to Best Buy. All other buttons on the remote work with Bluetooth. Also, the only button that operates on IR signals is the power button. Please note a universal remote will not be able to make full use of the TV as it may not have a microphone for voice prompts like the included remote. To pair the remote again: press and hold, for more than 15 seconds up to 2 minutes, the Home button ( □ ). You can try to Factory Reset the Voice Remote by pressing and holding:ĭPAD-left (←), back ( ⤺ ) and menu (≡) buttons for 10 seconds. Also, we’d recommend that the remote have a fresh set of batteries as some can get sensitve to low battery power or the brand of the battery, too. We only would recommend rolling the remote gently on a firm surface if you believe the remote is not reacting at all and think a button could be stuck. We’d recommend first trying to power cycle the TV and ensuring firmware for the TV is up-to-date. We were able to locate some other troubleshooting steps we wanted to share with the community! I hope these suggestions fix some of the lingering woes that other customer’s may have had with their Toshiba Fire TV remote. ![]()
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